Panel Discussion: Sourcing the talent to deliver the telco of the future

Global telcos are undergoing major transformation to assert their role in the ecosystem and this includes major cultural change. Seeking new perspectives and hiring from outside the industry can open up new sources of talent and fresh approaches to enabling next generation services and revolutionary customer experience. This panel will explore how leaders are reimagining their business structure, culture and talent acquisition, whilst navigating increased complexity, addressing the following questions:

• How are legacy operational models balanced with AI innovation and platform models? 

• How is customer-centricity impacting internal collaboration? 

• How do businesses attract and retain talent with future-ready skillsets such as AI engineering and problem-solving? 

• How can existing staff be upskilled and reskilled to support customer demand, and how do mindsets need to evolve to enable this transition?