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ITW Agenda 2025

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Panel Discussion: From AI to APIs - how are we scaling CPaaS?

07 May 2025
Keynote Stage
Voice, Messaging & Customer Experience

The CPaaS industry continues to expand rapidly across the globe, from the US to Africa to APAC, with a predicted CAGR of up to 20% by 2030. As programmable communications reshape industries, and innovation accelerates, the next phase of CPaaS evolution raises questions about bandwidth requirements, interoperability, scalability, and collaboration. What's possible, and what's required? This panel will explore:

  • What is the impact of advancements in the underlying network APIs and AI-driven networks? 

  • How are expectations for CPaaS in delivering superior UX evolving? 

  • What are the strategies for co-opetition between CPaaS platform providers, carriers, and aggregators? 

Chairperson
Kevin Nethercott, Managing Partner - CPAAS ACCELERATION ALLIANCE
Speakers
John Tolton, SVP Group Strategy, Sales, and Enablement - Telin
Sabina Majeric, CCO - HORISEN
Alex Pereira, Director of Operator Partnerships Latam - Infobip
Dylan Brown, CEO - SYMBIO CONNECT
View all ITW Agenda 2025