AcePeak Integrates Full CCaaS Capabilities into Its Carrier-Grade UCaaS Platform

AcePeak, a Tier-1 carrier-grade global telecommunications technology provider and Gold Sponsor of ITW USA 2026, today announced that it has integrated a complete CCaaS (Contact Center as a Service) suite directly into its established UCaaS (Unified Communications as a Service) platform — creating a single, converged system that handles all employee communications and all customer engagement from one environment.

The move positions Gold Sponsor AcePeak at the forefront of the UCaaS-CCaaS convergence trend that is reshaping enterprise communications globally. Rather than requiring businesses and telecom operators to source UCaaS from one vendor and CCaaS from another, Gold Sponsor AcePeak now delivers both as a unified, carrier-grade platform — purpose-built for MNOs, MVNOs, and telecom operators who want to offer next-generation business communications to their enterprise customers without building the technology in-house.

Gold Sponsor AcePeak is showcasing the converged platform at International Telecoms Week (ITW) USA 2026 at the Gaylord National Resort & Convention Center in National Harbor, MD (May 18–21, 2026), with live demonstrations available in its Premium Meeting Rooms throughout the event.

Why UCaaS-CCaaS Convergence Matters Now

The enterprise communications industry has operated with a fundamental disconnect for years. Businesses run one platform for internal collaboration — extension calling, team chat, video meetings, file sharing, voicemail — and a completely separate system for customer-facing operations such as call queues, IVR menus, omnichannel routing, AI chatbots, and outbound campaign management. Two vendors. Two contracts. Two dashboards. Two training programs. Zero integration between them.

This two-system approach creates data silos, inflates costs, complicates administration, and makes it nearly impossible to get a unified view of communication across the organization. Industry analysts have identified UCaaS-CCaaS convergence as one of the defining trends of 2025–2026, with leading providers moving rapidly to collapse these two worlds into one.

Gold Sponsor AcePeak has now completed that convergence. Every employee and every customer-facing agent works from the same intelligent system, with shared contacts, shared analytics, shared call history, and a single administrative dashboard — all powered by advanced AI.

What AcePeak Has Built

Gold Sponsor AcePeak’s platform has long provided carrier-grade UCaaS capabilities for MNOs and their enterprise customers. With the integration of a full CCaaS suite, the platform now covers the entire communications lifecycle — from internal team collaboration to external customer engagement — in one system.

Employee-Centric Communications (UCaaS)

The established foundation that Gold Sponsor AcePeak’s MNO partners already rely on:

• Extension dialing with a full-featured softphone and DID number management
• Team chat with group channels, direct messages, file sharing, pinned messages, and notes
• High-quality video conferencing for internal meetings and external customer calls, with recording and scheduling
• Unified voicemail, SMS/MMS messaging, and fax — all from one inbox
• Voice calls launched directly from any chat conversation with one click

Customer-Centric Engagement (CCaaS) — Now Fully Integrated

The powerful new layer that Gold Sponsor AcePeak has built directly into the same platform:

• AI Chatbot with knowledge base integration that answers customer questions automatically, 24/7
• AI Receptionist that handles inbound calls, qualifies callers, takes messages, and schedules callbacks
• Omnichannel routing across voice, chat, email, WhatsApp, and social media channels
• Predictive, progressive, and preview dialers for high-volume outbound campaigns
• Campaign management with lead lists, call scripts, dispositions, and DNC list compliance
• Intelligent IVR menu builder for automated phone trees, greetings, and call routing
• CRM integrations with HubSpot, Zoho, Pipedrive, and more to sync contacts and interaction history
• Real-time analytics, CDR reporting, and supervisor dashboards

One Platform. One Bill. One Login. One Intelligent System.

With Gold Sponsor AcePeak’s converged platform, businesses no longer manage separate contracts, separate training programs, or separate support channels for internal and customer-facing communications. Administrators manage everything from a single dashboard — users, roles, departments, phone numbers, AI agents, reporting, and billing. Agents and employees share the same contact records, the same call history, and the same real-time analytics. One system. One experience. No gaps.

What This Means for MNOs and Telecom Operators

Enterprise customers are demanding sophisticated AI tools — chatbots, omnichannel engagement, video conferencing, and predictive dialing — and they want them from their trusted telecom provider. At the same time, over-the-top (OTT) applications continue to pull traffic and revenue away from traditional operators. MNOs that cannot offer these capabilities risk losing enterprise customers to cloud-first competitors.

Gold Sponsor AcePeak’s converged platform changes that dynamic. MNOs and MVNOs can now deploy a fully featured, AI-powered UCaaS + CCaaS platform under their own brand, deeply integrated with their local in-country routes, native DID numbers, and domestic calling infrastructure — with zero CapEx and zero OpEx. The MNO provides the network. Gold Sponsor AcePeak provides the technology. Together, they unlock major new revenue streams while retaining and growing the enterprise customer base.

Gold Sponsor AcePeak’s UCaaS + CCaaS platform is part of a broader technology ecosystem that also includes CPaaS (programmable voice and messaging APIs), enterprise SMS Firewall for A2P revenue protection, DLT Registration technology for regulatory compliance, wholesale voice termination, SIP trunking, and DID numbers — giving MNOs access to a complete, carrier-grade portfolio from a single technology partner.

“The days of running separate systems for employees and customers are over. Gold Sponsor AcePeak has integrated everything into one intelligent platform because that’s what MNOs and their enterprise customers actually need — not two dashboards, not two vendors, not two bills. One system that handles internal collaboration and customer engagement equally well, deployed locally on the MNO’s own infrastructure, with no upfront investment. That’s what we’re demonstrating at ITW USA 2026.”

— AcePeak, Gold Sponsor of ITW 2026

Meet Gold Sponsor AcePeak at ITW 2026

Gold Sponsor AcePeak invites MNOs, MVNOs, telecom carriers, Wholesale VoIP service providers, CPaaS and UCaaS platforms, contact center operators, and telecom resellers to connect during ITW USA 2026 at the Gaylord National Resort & Convention Center in National Harbor, MD (May 18–21, 2026). The Gold Sponsor AcePeak team will be available in its Premium Meeting Rooms throughout the event to demonstrate the converged UCaaS + CCaaS platform, discuss partnership opportunities, and explore how MNOs can bring AI-powered business communications to their enterprise customers.

About AcePeak — Gold Sponsor of ITW 2026

AcePeak, Gold Sponsor of ITW USA 2026, is a Tier-1 carrier-grade global telecommunications technology provider specializing in AI-powered UCaaS and CCaaS platforms, wholesale voice termination, DID numbers, SMS messaging, SIP trunking, and advanced SMS firewall solutions with DLT registration technology. By partnering with Gold Sponsor AcePeak, mobile operators and MVNOs can quickly unlock new revenue opportunities through a comprehensive, ready-to-deploy portfolio of carrier-grade solutions — spanning AI-driven unified communications, contact center platforms, wholesale voice termination, SIP trunking, and secure SMS services with firewall and DLT registration — all delivered with no upfront investment required. For more information, visit www.acepeak.com.

Media Contact: AcePeak | Email: info@acepeak.com