The United States has recently implemented changes to the visa programme.

Read about the most recent changes here: https://travel.state.gov/content/visas/en/visit/visitor.html#overview

If you have travelled to Iran, Iraq, Sudan or Syria on or after March 1 2011, or if you are of dual nationality to any of these countries, please pay particular attention to the new rules.

Read about the changes here: https://www.dhs.gov/news/2016/01/21/united-states-begins-implementation-changes-visa-waiver-program

ITW encourages all delegates to check their visa requirements: https://travel.state.gov/content/visas/en/general/visa-wizard.html

We are happy to provide registered attendees with a visa support letter to assist in the application process.


A visa support letter is a document stating that you wish to attend ITW 2020.

To request your visa support letter please email itwteam@capacitymedia.com

To find out whether you require a visa to gain entry to the U.S. or to apply for your visa go online at http://travel.state.gov/content/travel/en.html


Taxi from Hartsfield-Jackson International Airport: Taxis are very accessible from the airport and cost roughly between $40 - $50. The journey will take you around 30 - 45 minutes depending on traffic. 

Marta from Hartsfield-Jackson International Airport: Take the Marta Rapid Rail Northbound to Peachtree Center Station. Exit station and walk North on Peachtree Street. The hotel is three blocks on the left.

Coronavirus/Covid-19 updates

International Telecoms Week has been following developments regarding the Novel Coronavirus (Covid-19) outbreak and will continue to monitor and assess the evolving situation. Our participants’ wellbeing and safety is at the heart of all our events and our sympathy is extended to all concerned during these very unsettling times. We are therefore committed to providing you with the most appropriate support while travelling and attending our event. We will be updating this webpage as needed.


12th February 2020

Our event is continuing as scheduled.


Good practice, general caution and travel advice for the Coronavirus/Covid-19

Below we’ve outlined important health and safety measures that will be in effect at our event:


Practical advice while travelling:

  • As a traveller, wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Avoid close contact with people who are sick.

Pre-requisites for attendance at the Event:

We ask for your cooperation as we enforce the following measures:

  • No travellers from the Hubei province will be permitted access to the event
  • All travellers who have been in Mainland China will need to demonstrate proof they have been outside of China 14 days prior to the event (passport stamp, health certificate).
  • All attendees will need to self-certify that they have not been in contact with anyone infected

Extra measures we are implementing for the event:

We have been working closely with the venue to ensure that the appropriate extra processes are in place for the event.

The following will be in operation:

  • Increased frequency of cleaning and disinfection around the hotel
  • Extra sanitization of public spaces and high volumes areas especially touchpoints – e.g. handrails, door handles, lift buttons, countertops, touch screens
  • Increased availability of hand sanitizers in common areas
  • Health screening and vetting of hotel staff
  • Training of Event Staff and Hotel Staff on preventative measures
  • Increased medical support onsite
  • Response plans for reported illnesses

We are also implementing the following onsite event protocols:

  • Online campaign to all our participants about guidance and protocols at the event
  • Additional signage onsite for reminders about the hygiene protocols
  • All participants will adopt a “No-handshake” policy and be issued a “No-handshake” badge
  • Exhibitors, Stands, and Meeting Rooms will be provided with guidelines and packs for maintaining hygiene standards
  • Instituting an Event Policy of reasonable and sensible social distancing (1m/3 feet)
  • Implementing a microphone disinfecting policy between Speakers
  • Implementing and communicating protocols for prompt medical assistance and screening for attendees who feel ill during the event


These measures will also be communicated with our exhibitors onsite, suppliers and contractors.  We urge all our participants to take caution and follow these guidelines as they are the best methods suggested against contamination from the virus.


For more information about precautionary actions, please read the WHO guidance.


We are regularly reviewing best practice procedures and will update our advice accordingly



03 February 2020


Following the Coronavirus outbreak which has now been reported in several countries around the world, we have prepared some questions and answers about our event and the outbreak:


  1. Are your events being cancelled because of the coronavirus outbreak?

    The WHO has declared the corona virus a Public Health Emergency of international concern. Despite the emergency declaration, with the exception of Mainland China, the WHO is not recommending any restrictions on travel or trade at this time. On this basis, our event is still taking place as scheduled. We are closely monitoring the situation and will be updating this page as required.


  2. I am concerned about travelling to the event, what should I do?

    With the exception of Mainland China, there have been no restrictions on travel or trade at this time. We advise you to visit the WHO  or CDC guidance on how to reduce exposure to the virus and staying healthy while travelling. For further information and reassurance, we also advise you to view the official travel and health advisory websites for the countries that the events are being held, to learn about the specific measures in place in the country and in their ports for virus detection and containment of the virus.


  3. What contingency plans are you putting in place for the event?

    We are liaising with the venue to ensure that they have robust procedures on hygiene in the venue. We have requested that hand sanitizers be available around the venue and for increased frequency in the general housekeeping schedules for the common areas of the event.


  4. If I don’t feel comfortable travelling at this time, will I be able to get a refund for my delegate pass?

If you request the cancellation of your delegate pass, normal cancellation terms would apply:

All cancellations by Participants must be received in writing no later than 28 days before the first day of the Event for a full refund of Participant Fees paid, less a 10% administration charge.

Any cancellations received after this period will be liable for the full fee. Substitutions may be made to attend the event. All requests for cancellations and substitutions must be received in writing.

For more details on the cancellation policy, please refer to the Event Participants Terms and Conditions or contact your Account Manager.