There are a range of outlets around the hotels where food and drink is available to be purchased. There will also be various sponsored refreshment stations around the venue. Should you wish to offer refreshments to visitors on your booth or in your meeting room, you will need to arrange this directly with the relevant hotel event department.

ITW have worked together with the Hyatt Regency Chicago and Swissôtel to create cost effective refreshment packages that make ordering easier. In addition, the hotels have a variety of menus to compliment events for 25 guests or more including breakfast, lunch, dinners and receptions. The event staff also welcome the opportunity to customise menus if required.

Hotel meeting rooms will be cleaned and refreshed when food & beverage service is ordered. If you are not placing a daily order but would like your hospitality needs cleared and refreshed each day, then there will be a daily charge of US$75.

Please note: Any food and beverages offered by delegates must be supplied and prepared by the hotels, with the exception of small items such as sweets/candy or chocolates to be used as marketing giveaways. The hotels reserve the right to levy a charge for any items acquired from an outside source.



CLICK HERE for Hyatt Regency menus.
CLICK HERE for Swissôtel menus.


Hyatt Regency Chicago Event Department:
Terry Schwibinger, Associate Director of Events or +1 312 239 4739

Swissôtel Catering Department:
Daniel Jack, Senior Catering Sales Manager or +1 312 268 8072

Please allow 24 hours for the hotels to respond to your request due to differing time zones.

To ensure prompt service and menu choices, please place all food and beverage orders by 16 April 2018. After this date, the hotels will continue to accept orders but with a limited selection of menus and an additional service charge of US$150 per day will apply, or US$300 per day for orders placed onsite.

Please note that if you pre-order catering and then need to replenish or increase that order while at ITW you will not be charged the above penalty service fees. It is only for new orders taken after 16 April 2018 that the penalty service charge will apply.




If you order catering you will be asked for a credit card or an alternative method of payment (e.g. bank transfer) at the time you confirm your order. Payment for all food and beverage orders must be received by 16 April 2018.

If the credit card form is not completed and returned or a bank wire transfer is not sent to the hotel by 16 April 2018, your food and beverage order will not be accepted. Additionally, if payment is not finalised until after the final due date of 16 April 2018, a US$150 service charge will apply. Your event sales contact will provide payment information during the planning process. Please note there is a US$50 fee per transaction on bank transfers.

If you don’t require catering for your hotel meeting room, you will be asked to supply a credit card when you pick up the keys. This credit card will cover anything ordered to your meeting room during ITW. If no credit card is provided for a meeting room then the room will be blocked so that no services can be signed to the room – cash will need to be paid on-site.