Keynote Panel: Trust under threat: Winning the war against voice & messaging fraud

Fraudulent activity, including grey routes and robocalls, is eroding revenue and customer confidence across voice and messaging networks. As regulatory scrutiny intensifies, industry leaders must drive coordinated action to safeguard customers and brand reputation. This panel will focus on priorities to address these challenges, including: 

• Monitoring and adapting to combat evolving fraud threats 

• Fostering collaboration between regulators and operators to create enforceable, scalable  standards 

• Accelerating industry-wide adoption of best practices through shared, vendor-neutral toolkits 

• Harnessing AI and real-time analytics for proactive fraud detection and mitigation 

• Enhancing customer trust through transparent communication and rapid incident response 

• Advocating regulatory evolution that balances innovation, compliance incentives, and strict enforcement 

• Aligning cross-border priorities and uniting standards to address international fraud schemes