AI, cryptocurrency, automation and new regulations are just some of the significant changes and innovations enabling technology and impacting consumers’ lives. The enterprise mobile messaging landscape is evolving rapidly with developments such as RCS and chatbots gaining traction alongside new use cases for A2P SMS. Telcos, messaging providers and enterprises are advancing the ways businesses handle personal data, communicate with their customers and provide better, more personalised and secure customer journeys. This workshop explores the opportunities and challenges these changes are creating for the messaging ecosystem and looks at the potential to disrupt established business models.


  • Gavin Patterson

    Chief Analyst,


  • Harsh Mamgain

    IF Product Management Director,
    Infinite Convergence Solutions


  • Giovanni Benini

    Senior Director, Product Management,

  • Marc Giampietro

    Head of Sales America,
    tyntec Inc.

  • Max Pellegrini

    RealNetworks, Inc.

  • Todd Parker

    Head of Business Development – Messaging,